Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Sales@trupti.ca. At our sole discretion, we may issue a full or partial refund, an instore/online credit for future purchases or request that you return the product. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Upon receiving the product, we will assess and determine if a refund or instore/online credit is to be provided. 

You can always contact us for any return question at Sales@trupti.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (certain snacks, spices, nuts and other food items) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can use a credit that we provide to you for an in-store purchase as well.

Refund/In-Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. We reserve the right to provide a credit instead of a monetary refund. If approved for a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.